The Housing Corporation
Performance Indicators

print Print - This will open a print version of the page in a new window

Performance Indicators - all the details

Choose a category:

General Needs
Supported Housing
Shared Ownership
All Social Housing Rental Stock

Or choose a topic:

Context
Shared Ownership
Asset Condition
Voids
Managing Stock
Tenant Satisfaction

Or:

Show full list of PIs
Show full list of context items
A Performance Indicator (PI) is one of the tools used to measure and manage performance and thereby assist in delivering and improving service standards across local authority services, and within housing associations. PIs have a role in generating continuous improvement for tenants and local communities alike, and are one way in which local authorities, housing associations, service users, auditors, Audit Commission inspectors and others can judge how well a landlord is performing. Statutory Best Value Performance Indicators (BVPIs) for housing are set nationally by government for local authorities.
more...
PI data is primarily collected from associations in two ways: an annual statistical return, the Regulatory and Statistical Return (RSR); and the ongoing COntinuous REcording (CORE) of lettings. In 2003, financial PI data was collected through a separate on-line system.
more...
Each year, data is collected and published for a national set of mandatory PIs. In 2001 the PIs were changed significantly but differences between 2002 and 2004 have been small, which makes comparisons over time easier and more useful. In 2003, there are 20 General Needs PIs and 10 Supported Housing PIs. These PIs are analysed in a number of ways. For General Needs, there are several different combinations some based on the stock which associations own, others on the geographical region where they were registered, and others on particular characteristics, if they were stock transfers or classed as BME.
more...
PI data is used in several ways within the Housing Corporation. It contributes to decision-making about associations by regulators, and those responsible for investment. Regulators, for example, also will look for evidence of associations using the PI information in managing their own performance, in the targets they set and in their strategies for continuous improvement. The collective data allows the Corporation to make assessments on the performance of the housing association sector. In some cases, this information is important to government and the delivery of national housing targets.
more...
 
General Needs - Asset Condition - Performance Indicators
GNPI14Average GN SAP rating
 
General Needs - Voids - Performance Indicators
GNPI35Vacant GN Dwellings
 
General Needs - Managing Stock - Performance Indicators
GNPI20Routine repairs completed in target
GNPI36GN Re-let time (for managed stock)
 
General Needs - Tenant Satisfaction - Performance Indicators
GNPI22Tenant satisfaction overall
GNPI23Tenant satisfaction with participation
GNPI37Tenants satisfied with repairs and maintenance
 
 
 
Shared Ownership - Performance Indicators
SOPI06Shared owner satisfaction overall
 
 
All Social Housing Rental Stock - Asset Condition - Performance Indicators
CMPI01Failing decent homes standard
 
All Social Housing Rental Stock - Voids - Performance Indicators
CMPI02Vacant Dwellings
 
All Social Housing Rental Stock - Managing Stock - Performance Indicators
CMPI03Re-let time (all managed stock)
CMPI04Current tenant arrears at FYE
 

Topics under Shared Ownership:

Context
Shared Ownership

Topics under Supported Housing:

Context

Topics under All Social Housing Rental Stock:

Context
Asset Condition
Voids
Managing Stock

Categories including Managing Stock:

General Needs
All Social Housing Rental Stock

Categories including Rent:


Categories including Rent Collection:


Categories including Specialist Supported Housing:


Categories including Shared Ownership:

Shared Ownership

Categories including Stock Condition:


Categories including Service to Tenants:


Categories including Shared Ownership:


Categories including Repairs Performance:


Categories including Cost and Efficiency:


Categories including Financial Performance:


Categories including Vacant Dwellings and Lettings:


Categories including Asset Condition:

General Needs
All Social Housing Rental Stock

Categories including Tenant Satisfaction:

General Needs